It’s a story we’ve heard before: A retailer posts a coupon or markdown that seems too good to be true, then quickly pulls it when it realizes its mistake.
Usually, the story ends with the retailer announcing that it won’t honor the erroneous coupon, and voiding the transactions of any customers who managed to snag those once-in-a-lifetime deals. But one video game company bucked that trend by agreeing to honor an incredible 90%-off coupon code that was mistakenly circulated earlier this week.
Razer is an online retailer of video game hardware peripherals like controllers, keyboards and headphones. The coupon code, which spread rapidly in social media, was good on purchases at its U.K. Razerzone site. Razer quickly moved to disable the code, but not before many eager gamers snatched up heavily discounted hardware.
On Friday, Razer CEO Min-Liang Tan took to Facebook to explain that the code was accidentally made active by a third party that was attempting to test the website’s shopping cart. Nevertheless, he went on to announce that the company would honor the code for customers who bought “single products for their own use.”
That means that opportunists who used the code to buy large amounts of merchandise with the intention of reselling it on eBay and elsewhere may yet have their orders voided. Still, it’s an incredibly consumer-friendly move by Razer, especially when you consider how much money honoring the transactions with cost. The CEO said in his statement that “thousands of orders” were placed in a matter of hours, resulting in “an insane amount of losses.”
And Razer would be well within its rights to void those orders. A couple years ago, for instance, the Sears (SHLD) website accidentally offered the iPad 2 for $69, but quickly took the down the offer and canceled the orders of anyone who had purchase it at that price. More recently, Best Buy (BBY) forgot to exclude gift cards from a 50%-off coupon, resulting in many customers snatching up Amazon gift cards at half-price. It soon realized its mistake and replaced it with a revised coupon.
Razer could have gone the same route and saved itself a lot of money, but the consumer-friendly move is winning the company plaudits on blogs and in social media. No doubt the company hopes that the long-term PR benefits balance out the revenue losses it incurred this week. But even if its choice was based solely on business considerations, it’s still a classy move.
Matt Brownell is the consumer and retail reporter for DailyFinance. You can reach him at Matt.Brownell@teamaol.com, and follow him on Twitter at @Brownellorama.
We occasionally hear about companies mis-labeling a product for significantly less than the retail price then canceling orders once the error is discovered. In spite of what a lot of people believe, this is generally not bait-and-switch and the retailer is not legally obliged to honor the incorrect price. Most companies just cancel orders and weather the slings and arrows of outraged bargain-hunters, but one has decided to just say “enjoy the discount.”
Earlier this week, it looked like someone at computer peripheral company Razer had goofed and released a coupon code for 90% off purchases through the company’s UK Razerzone store.
Within hours, the store was flooded with orders from customers hoping to cash in on the mistake. But rather than cancel these orders and apologize, the CEO for Razer says his company is going to honor most of the purchases even though it doesn’t have to.
“This coupon code was NOT authorized nor approved by Razer and was generated by a third party to test our shopping cart,” wrote CEO Min-Liang Tan on his Facebook page this morning.
“While we have the option of cancelling the orders legally, we’ve always had a customer comes first policy at Razer,” continues Tan, “and in respect of this incident, we have decided to honor the orders that were placed using the unauthorized code by Razer fans buying single products for their own use.”
Tan goes on to explain that doing so will “likely cost us an insane amount of losses” and that Razer won’t be honoring all orders, as some people attempted to buy multiple units of the same item.
“For orders in the multiples of units for a single product, we will still give each an opportunity to purchase one item of each product ordered at the 90% off discount but not for multiple units of the same product,” he explains. “Our focus is on doing the right thing for our fans, the gamers and the community, not for resellers or users to profit from this. That’s not gaming, that’s not our deal.”
He cautions that it could take weeks — and maybe months in some cases — to fulfill all the orders, as a number of items purchased during the rush were already on back-order.
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The move arrives after the coupon code was leaked by what was described as a “third-party” which was testing the company’s shopping cart.
And even though Razer didn’t have to honor it, thankfully it will.
“While we have the option of cancelling the orders legally, we’ve always had a customer comes first policy at Razer and in respect of this incident, we have decided to honour the orders that were placed using the unauthorized code by Razer fans buying single products for their own use,” stated Razer CEO Min-Liang Tang via the report.
Razer sells gaming devices in areas such as mice, keyboards, systems, controllers and accessories.
Razer says it’s going to hurt, but it will honor orders made with an unauthorized coupon code that discounted purchases by 90 percent.
Earlier this week it came to light that Razer’s U.K.-based online store was accepting a promotional code that gave buyers a 90 percent discount on their purchases. The whole thing was uncovered (and then quickly stopped) when Polygon sent an inquiry to Razer, which stated unequivocally that no such promotion was underway.
Nonetheless, now that it’s all been sorted out, Razer says it will honor the discounted purchases. “This coupon code was NOT authorized nor approved by Razer and was generated by a third party to test our shopping cart (and left in our system unknown to us till now)” Razer co-founder and CEO Min-Liang Tan explained on Facebook. “While we have the option of canceling the orders legally, we’ve always had a customer comes first policy at Razer and in respect of this incident, we have decided to honor the orders that were placed using the unauthorized code by Razer fans buying single products for their own use.”
It’s a seriously solid move by Razer, especially since the steep discount code will cost the company “an insane amount of losses” which will “really really hurt us as we’re still a small company,” Tan wrote. Because of that, Razer won’t honor multiple unit orders made with the code, but will allow customers who placed them to buy one of each item ordered. “Our focus is on doing the right thing for our fans, the gamers and the community, not for resellers or users to profit from this,” he wrote. “That’s not gaming, that’s not our deal.”
“It’s going to take a few weeks (and up to a few months in certain cases) to get all these orders processed and shipped – a lot of stuff was already back-ordered due to high demand – and we ask that customers please bear with us,” he continued. “We apologize to anyone miffed or confused by this week’s happenings in the U.K., we appreciate everyone’s patience, and we thank all of our customers for their support.”
Three days ago, gaming hardware manufacturer Razer found itself in a bit of a mess. By simply typing in “1234,”customers at Razer’s UK online store discovered a rogue coupon code would give them an absurd 90 percent off any of the company’s products. Needless to say, thousands of orders piled up before Razer could put a stop to the scheme. But instead of invalidating those orders, Razer CEO Min-Liang Tan has decided to honor the unofficial deal in order to generate more goodwill towards the company.
In a Facebook post, Tan explains that while the deal “will likely cost us an insane amount of losses” due to selling the items well below cost, the company’s “customer comes first” policy directed his decision. “We want to do right by the community,” he says. While Razer won’t approve a 90 percent discount on every single quantity of every single item ordered, Tan says the company will allow customers who used to the coupon code to get a single copy of each product they purchased, and that backorders may mean the items take weeks or months to ship to those customers. We don’t think most will mind.
Tan says the coupon code was originally generated by a third-party to test the Razer online shopping cart. Razer uses Digital River to handle its online fulfillment, and we’ve reached out to the company to find out if it had a role in the issue or the subsequent generosity.
http://www.ForeverMetals.com , a leading retailer and manufacturer of finer quality Tungsten Rings, is offering 15% off all in stock ring purchases for the rest of March 2013.
(PRWEB) March 15, 2013
http://www.ForeverMetals.com , a leading retailer and manufacturer of finer quality Tungsten Rings, is offering 15% off all in stock ring purchases for the rest of March 2013. With summer quickly approaching, the company hopes that couples can take advantage of the savings early. The coupon code march15 can be entered in the discount code field of the shopping cart and is good towards in stock rings, watches and pendants. Customizations and personalized engravings are not part of the discount.
Forever Metals has been a manufacturer of tungsten rings since early 2004. Their first website was launched in 2006 featuring a small, classic collection of tungsten carbide rings for men and a reasonable price point. Through the past seven years, the website has evolved to one of the largest tungsten retailers on the internet. The collection includes classic and unique rings from simple polished to carved and many inlays. The company also featured a large women’s collection so that couples can wear matching rings while maintaining their comfort.
To view the full collection of tungsten rings and wedding bands please visit http://www.forevermetals.com.
About Forever Metals
Forever Metals™ has been a leader in Tungsten Jewelry since 2005. Forever Metals is a member of the Better Business Bureau (BBB) and offers a secure shopping environment for their buyers. Forever Metals offers a Limited Lifetime Warranty with all purchases. Shop with Confidence.
For the original version on PRWeb visit: http://www.prweb.com/releases/prweb2013/3/prweb10531756.htm
Conventional bargain-hunting methods include checking coupon websites, subscribing to retailers’ newsletters, and doing a quick Google search for a coupon code. But what do you do when these methods leave you without a discount? Consider these four alternatives that could easily ensure you don’t pay full price when shopping online:
Use live chat. Many online retailers utilize a live chat service, where they have operators standing by to answer questions about products and services. In many cases, these operators are also armed with online coupon codes to give consumers just for the asking. Offers may include free shipping and up to 25 percent off your online purchase. If you can’t find a coupon for a specific online retailer, open a chat session, if available, and politely ask the operator if they would be kind enough to share a coupon to help lower your bill. Remember to be polite, as many operators will be inclined to have you pay full price if you are rude or abrupt with them.
Abandon the shopping cart. Another online shopping trend that is gaining traction is the virtual cart abandonment strategy. In an effort to build customer loyalty, online retailers are sending a coupon code via email to shoppers who have abandoned their cart before finalizing their purchase. A few of the popular online retailers that are actively employing this technique include Best Buy, Lands’ End, Zappo’s, Home Depot, and Bass Pro Shops.
For this to work, you’ll need to register with the retailer, login to your account, add the items you want to purchase to your cart or basket, and proceed through the checkout process until you reach the payment page. It is not until you reach the payment page that you want to abandon or logout of your shopping session. By doing this, you increase your chances of getting an email from the retailer saying something like, “Hi, please come back to our site and finish your purchase. As our way of saying how much we appreciate your business, use coupon code SAVE15 to get 15 percent off your next purchase.”
Get social. Do you have a few online retailers you regularly shop at? If so, make sure you “’like” their Facebook page and follow them on Twitter. A majority of online retailers are using their social media accounts to not only interact with loyal shoppers but to share coupons and discounts. Many of these coupons are exclusively provided to their social media followers and can’t be found anywhere else online.
Discounted Gift Cards. Are you aware you can purchase gift cards to popular online stores at less than face value? Do a quick Google search for “discounted gift cards” and you’ll find reputable websites that buy and sell gift cards. These sites purchase unwanted gift cards from consumers and re-sell them for slightly more than what they paid. For example, they might buy a $100 gift card for $85 and resell it to you for $92 with free shipping. This is a great savings strategy for consumers if you know you are going to purchase a high-priced item from a specific retailer. You can easily save 10 to 15 percent by buying discounted gift cards. They also make for great last-minute gift ideas.
As technology changes, so does the way retailers interact with customers. As savvy consumers, knowledge is power, and that has never been truer than in the world of technology and the Internet. By knowing these four unconventional ways to find a coupon or deal, you have a new arsenal of tools at your disposal when shopping online. No longer are you forced to pay full price when a coupon seems unavailable.
Kyle James operates Rather-Be-Shopping.com which specializes in online coupon codes, printable coupons, and mobile coupons for over 800 popular retailers. Top stores include Lands’ End, American Eagle, Macy’s, Wal-Mart, and Best Buy.
For intrepid deal hunters, there’s nothing better than finding the perfect coupon code right before you click “Buy.” But finding valid coupon codes for online retailers usually requires a bit of click-work, and plenty of trial an error.
Once installed, the extension uses a patented process to find coupon codes when you reach the checkout page at more than 100,000 online retailers. Simply click the appropriate coupon code section of the checkout page and choose from a dropdown of known codes. The extension gives you an idea of how valid a coupon may be, and if it fails you can give feedback to warn other users.
Coupons at Checkout supports Chrome, Firefox, Safari, and Internet Explorer. And unlike those dreaded shopping toolbars, the extension is invisible until you reach an online checkout page. The company says it may occasionally launch a browser tab when you click a coupon to track usage, and it will occasionally ask for feedback.
Marc Mezzacca, the New York City-based creator of CouponFollow, tells me that the extension’s users saved $22.45 on average (10 percent more than just manually fishing for coupon codes), and it takes only around 21.1 seconds to find a working code, versus 80.7 seconds manually. So far Coupons at Checkout has been downloaded more than 12,000 times.
I’ve been testing out the extension while Christmas shopping, and so far it’s saved me a decent chunk of change. While there aren’t always working coupon codes at every retailer, at least with this extension you’ll know before wasting time searching the web.
Mezzacca notes that it’s not only helpful for consumers, the extension also benefits retailers: 87 percent of surveyed users said they would be more likely to complete a purchase if they saw a coupon when they were checking out. Currently, 27 percent of customers abandon their carts to seek out coupons, and only a third of those actually return, according to a recent PayPal study. Discounts also lead consumers to become an online fan of specific brands, and they also lead consumers to reconsider purchasing unbought items.
Next up for the extension: Mezzacca wants to improve the algorithms behind validating coupons, as well as track working coupons and their expiration dates better.
Photo via sdc2027/Flickr
With V2Cigs recently lowering their prices, this makes for an even better deal on all V2Cigs starter kits.
San Marcos, CA (PRWEB) October 24, 2012
Health360x.net just released V2 Cigs coupon codes on their website. The coupon codes run indefinitely and offer discounts up to 15% off.
Health360x editor, Will Pohlert, explains that coupon “health360x15” can save E-cig vapers 15% on starter kit purchases. For example, an ultimate V2 starter kit can now be bought for $152.96, with a discount of about $26, after coupon code activation. Will announces, “With V2Cigs recently lowering their prices, this makes for an even better deal on all V2Cigs starter kits.”
The 2nd coupon code “health360x” saves E-cig vapers 10% on all products at the V2 Cigs website. Health360x review author, Brian Wiggens, recommends that this coupon code be applied on purchases of V2 Cigs accessories such as replacement cartridges and eLiquid.
To activate either of these V2 coupon codes, one should add the desired V2 Cigs accessory or V2 Cigs starter kit into the V2 cigs website’s shopping cart. Once the desired V2 Cigs item has been added, the desired coupon code may be activated by adding it to the shopping cart on the upper right side of the page where it says ‘Coupon Code’.
Additionally, a review on the portability and quality of V2 Cigs was published last month by Mr. Wiggens. Brian appreciates the convenient and portable style of V2 Cigs. “It’s also convenient … I want something I can drop in a pocket, carry about with me and forget about until I want to use it and V2 Cigs provide just that.” In summary, V2 Cigs are a great choice in a growing E-Cigarette marketplace and it is now even more affordable with recent price cuts and V2 coupons.
Save now on V2 cigs, visit the official site through the link below:
Official V2 Cigs Website
Read the full review through the link below:
Houston, TX (PRWEB) August 30, 2012
Today CouponBuzz.com featured a hefty HP coupon code for the Pavilion dv7t Quad Edition Entertainment Notebook. Online shoppers automatically receive a $300 dollar instant discount from HP just for putting the notebook in their shopping cart. And if they have the HP coupon code that CouponBuzz.com featured today, they can take off an additional $150 dollars. The jaw-dropping total of $450 dollars off for a top of the line laptop is expected to create quite a stir amidst the coupon browsing public.
“I love it when one of the coupon codes we feature can take more than a $100 bucks off the list price of anything,” asserted Justin Bowen, one of the senior directors at CouponBuzz.com. “So many coupons are for smaller amounts, which definitely still count for the money-wise consumer. However, there’s an undeniable thrill to seeing a 3-digit number get chopped of the final price right before checkout.”
The HP coupon code for $450 dollars off the Pavilion dv7t laptop is located on the CouponBuzz.com website, in the section devoted to displaying the best coupons and special offers from HP. Here, shoppers can read the full description of the offer, which is provided by CouponBuzz.com’s official HP buzz guide, an individual tasked with making sure the HP coupons stay current and appetizing. Users can then utilize the 1-click tool to cut and paste the coupon code to their clipboard and navigate to the merchant page in order to purchase.
The HP Pavilion dv7t Quad Edition Entertainment Notebook is one of HP’s line of premium laptops. It features a 3rd generation Intel core i7 processor, and a spacious 17.3 inch diagonal HD BrightView display that is among the largest screen sizes manufactured as a portable PC. An NVIDIA GeForce 630M graphics card with 1GB of its own dedicated memory comes standard, as does the TrueVision HD Webcam. Consumers who purchase today get a free upgrade to 8GB of DDR3 memory and a 1TB 5400 rpm hard drive. Also thrown in are free upgrades to a Blu-ray player and SuperMulti DVD burner. All of which usually add significantly to the initial price tag of a high-performance laptop like this one. Interested consumers can find the HP coupon code for a total of $450 dollars off the HP Pavilion dv7t listed in the HP section at CouponBuzz.com, located here http://couponbuzz.com/hp-coupons.html.
Read the full story at http://www.prweb.com/releases/2012/8/prweb9852631.htm
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